Last Updated: August 1, 2020
To begin, thank you for being here, and for supporting Heath. We’re genuinely grateful for our customers. Because you’re so important to us, we treat your data as if it were our own, carefully, securely, and transparently handling it, in line with our guiding values of Making it Honest and Making it Responsibly.
In a nutshell: We, Heath Ceramics, Ltd., respect privacy and your rights to control your personal data. After all, we’re human too. We would not, could not, share your information with third parties or use it in any way other than to fulfill orders, and keep you up to date with Heath. Period!
The following policy, while long and a bit legal sounding, is very important and provides you with an explanation about your rights, the personal information we collect from you, why, and how we may use it, as either visitors to our website, Showrooms, or purchasers of our products.
What’s considered personal information, you ask? Anything that can be used to identify you or be linked back to you. The prime purpose of collecting data is to enhance your shopping experience with us. When you purchase any of our products, we retain your name, phone number, and address so that we can process the transaction, create an order, answer queries, and manage returns and refunds. With your consent, we will send you updates about our products and events through our newsletter or emails, of which, you may unsubscribe from at any time — we won’t be offended.
Choices, choices, choices. You have them.
Effective Date of and Changes to Privacy Policies
Personal Information We May Collect
We may ask you for information that pertains to your identity. This may include, but is not limited to, your name, address, date of birth, age, gender, email, telephone number, credit or debit card number or Internet Protocol (IP) address. You may be required to provide personal information to access or use certain parts of our website or features. If you do not provide the requested information, you may not be able to access these areas. You may also be required to provide personal information if you consent to receive emails or SMS from Heath and/or our newsletters.
Personal Information of Children
We do not and will not knowingly allow anyone under 13 years of age to provide us any personal identifying information. Users of the services will be deemed to have full control over their products and user accounts, and must ensure that no children under the age of 13 use our services in any manner which would provide us or any third party with any personal information of a child. If we learn that we have collected personal information from a child under age of 13, we will delete that information as quickly as possible. If you believe that we might have any personal information about a child under age 13, please contact us using the contact information provided below.
Access to and Control of Personal Information
If you set up an account on our website, you can access, review and/or update your profile and settings at heathnewsstand.com, which will allow you to modify or update certain information. You may delete your account by contacting firstname.lastname@example.org — our team is standing by. You may opt-out of receiving future emails or newsletters by Heath, by clicking on the opt-out/unsubscribe link available in our emails and newsletters. We encourage you to update your personal information promptly when it changes.
Use of Personal Information
We primarily use the information you provide to offer products and services to you, including, but not limited to, the following:
- To send you information or materials via our newsletter, email, or SMS about products, events, and news we think might interest you. If you no longer wish to stay connected in this way, or if you want to modify or delete your data from our database, please contact us at email@example.com.
- Process payment and shipping transactions when you purchase our products.
- To review visits to the website and learn about the interests of our visitors, in aggregate, and to better understand your interests and needs, so we can improve our products and services and deliver to you the type of products and events that you’re most interested in.
- Perform any other function that we believe, in good faith, is necessary to protect the security or proper functioning of our website or to provide access to Heath’s products and services.
- Essential Cookies: these are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. (Aren't all cookies essential?)
- Performance and Analytics Cookies: these include Google Analytics and they keep track of the pages that you visit and the content you access, so we can determine which content is most popular and improve the performance of our website. These cookies primarily record aggregate and anonymous statistical data, but do capture a minimal amount of identifiable information such as order IDs
- Functionality Cookies: they remember the choices you make, such as language options or the region you are in. These cookies help to make your visit more personal and are deleted automatically when you close your browser or the session expires.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Chrome, Safari, Firefox, Internet Explorer, or other browser). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies you may limit the features and functionality of our website.
Third-Party Access to Your Information
Links to Third Party Websites
We use reasonable security controls to protect your data and information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access, and only authorized personnel have access to unencrypted user information. When collecting or transferring sensitive information such as credit card information, we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit sensitive information over the internet, we protect it through the use of advanced encryption techniques, such as the Secure Socket Layer (SSL) protocol, and have firewalls protecting our critical systems. Additionally, as part of real-time payment processing, we may subscribe to fraud management services. These services provide Heath with an extra level of security to guard against credit card fraud and to protect your financial data. Despite these precautions, no security safeguards guarantee 100% security all of the time, and no guarantees are made with respect to the same.
How Long Do We Keep Your Information?
We retain your personal information in accordance with our data retention policies and practices. The length of time we keep your information depends upon a number of factors, including the type of information. In general, we retain personal information for as long as we have an ongoing business need to retain it. Following that period, we will delete it.
Users from the EEA
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on how you use the website or Heath’s products and services:
- We need to collect and use the information for you to use the website;
- Our collection satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our products and services and to protect our legal rights and interests
- You give us informed consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the website.
How to Access or Control Your Information
The General Data Protection Directive (GDPR) provides individuals in the EEA certain rights with respect to their information. These include the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise these rights by contacting us at the address in the Contact Section below.
The GDPR provides that we may limit or deny your requests in certain cases. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we have compelling legitimate interests to keep, including as required by law. You may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed if you have concerns about your rights.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt-out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection to create advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
Enforcement and Dispute Resolution
We hope you don’t, but if you have any questions, complaints or disputes regarding the manner in which we use or protect your information, please contact us using the contact information provided below. We will investigate and attempt to resolve any complaints and disputes in a reasonable time and in a manner that complies with the principles described in this Policy. For the protection of all our customers, we retain the right to verify the identity of any person making a request for data or processing related to any provision of this policy.
Again, thank you for being here. We have your best interest in mind!